Problem

Entering the 6-digit code in the dashboard displays an *Invalid or Expired Code* error.

Check these first

• [ ] Did the 6-digit code change on screen?
• [ ] Is the computer or phone connected to the internet?
• [ ] Did you enter any extra spaces or dashes?

How to fix it

• Refresh Code: Pairing codes expire after 10 minutes. On the TV, close the BraSigns Player app and reopen it to generate a brand-new code.
• Check Numbers Carefully: Enter the numbers cleanly without letters.
• Verify Date & Time on TV: If the TV clock is off by several hours, SSL certificates may fail. Go to TV Settings > Date & Time and enable Use Network Time.
• Re-enter Code: Enter the fresh 6-digit code in the dashboard and click Confirm.