Problem

The TV is turned on, but the screen is completely black.

Check these first

• [ ] Is an active playlist assigned to this screen?
• [ ] Does the assigned playlist contain at least one valid media item or app?
• [ ] Have all items in the playlist expired based on schedule dates?

How to fix it

• In the dashboard, check Screens and verify that a playlist is assigned.
• Open the playlist in Playlists and verify it has active slides.
• Check the Schedule Dates on items to make sure none are past their end date.
• Press any button on the TV remote to verify the TV has not entered eco sleep mode.