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BraSigns
|Knowledge Base

Help & Resources

Learn how to set up, manage and get the most out of BraSigns.

Screens & Players

What Happens When Internet Connection Is Lost?

Understanding offline playback caching and automatic cloud reconnection.

A lost internet connection does not stop your displays!

True Offline Playback

  • Media Assets (Images & Videos): All media files in your active playlist are downloaded and saved to internal device storage. They continue looping smoothly with zero interruption.
  • Playback Schedules: Scheduled start and end times remain active using the device's internal hardware clock.
  • Web Feeds & Live Apps: Dynamic apps (like Weather or Live News) continue displaying the latest successfully fetched data, or switch to clean branded fallback cards if refreshed.
  • Automatic Recovery: As soon as Wi-Fi or Ethernet reconnects, the player reports back online and downloads any new changes.

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